Frequently Asked Questions
Answers to common questions about our services and the NDIS.
The National Disability Insurance Scheme (NDIS) provides funding to eligible Australians with disability to access supports and services that help them live their life.
Simply submit a Request Support form or referral, and our team will contact you to discuss your needs, plan and preferred supports.
Yes, Valencea is a registered NDIS provider delivering supports in line with the NDIS Practice Standards and Code of Conduct.
Yes — we work with you to match a support worker who fits your personality, needs and preferences, wherever possible.
We currently support participants across Sydney, Melbourne, Brisbane, Perth and Adelaide, with more regions coming soon.
You can use our Feedback and Complaints page, call our office, or email us directly. All feedback is taken seriously and handled confidentially.